QA & CUSTOMER COMPLAINT COORDINATOR

Do you want to join one of the World leading manufacturers of communication and satellite equipment on a fantastic transformational journey?  

Cobham SATCOM is a world leading manufacturer of satellite communication equipment, and this industry is growing very fast worldwide. Cobham SATCOM has its Headquarter with about 300 employees situated in Lyngby, Denmark.
 

About Conham SATCOM

Cobham SATCOM is a global tele-communication company where the main purpose of their technology is to keep people safe and connected in the remotest areas both at land and at sea. Big tech companies trust Cobham SATCOM to help them bring internet connectivity to remote communities, as they have what it takes to lead and deliver on the most ambitious communications projects. At Cobham SATCOM, the vision is to be the leader in remote connectivity, safeguarding and connecting people and ideas. This gives meaning to the work of all Cobham SATCOM's 553 employees worldwide on an everyday basis. For passionate people looking for autonomy and exciting career opportunities, Cobham SATCOM truly has something to offer.

Our satellite and radio communication terminals perform in the most challenging and remote environments on land and at sea. We design and manufacture these high-performance products under the, EXPLORER, SAILOR and Sea Tel brands providing customers with outstanding performance, value and support through our global sales and service network.
 

The Job

The QA & Customer Complaint Coordinator is a challenging position within the Global Quality team in Lyngby, and with a lot of responsibility, career opportunities and challenges - being:

• Maintenance of the QMS, Planning and execution of internal and external audits.
• Be a facilitator to process owners in improving business processes.
• Reporting of key performance statistics and follow up.
• The Customer Complaint Coordinator take functional ownership for the customer complaint handling process from start to end, interfacing to other groups involved in customer complaints, (RD, Operations, Order Handling, Shipping, etc.)
• Drive Root Cause investigation and corrective actions across the Business Unit. Prepare customer response.
• Through data analysis propose and drive systemic corrective actions and Continuous Improvement activities across SATCOM

Your responsibilities:

• Owner of the customer complaint handling
• Keep track of cost of complaint handling
• Monthly Global Quality complaint reporting.
• Drive continuous improvements and corrective actions

Your qualifications:

• Experience with quality management systems (Qualiware) and internal audits.
• Experience with Customer Complaint handling and root cause investigations 
• 8D reporting
• Knowledegable about regulatory requirements (E.g.: CE, R&TTE, Environmental, RoHS, WEEE)
• Project Management Assistant Experience, planning, risk management, reporting
• Good English communication skills both written and verbal
• Min 3-5 years work experience from a QA Departement.
• Bachelor or Master Degree in Engineering or similar
• Experience with ISO 9001/14001
• Knowledge of other quality standards is a plus.
• Self motivating, structured and organized
• Excellent problem solving skills
• Results oriented with attention to details - data driven and analytic
• Strong communication, interpersonal, and presentation skills
• Excellent at interpreting data and forming meaningful conclusions from both quantitative and qualitative information
• Ability to present findings and recommendations both verbally and using powerpoint
• Commercial understanding
• Able to work under pressure and comfortable with a changing workload
• Team player
• Confident
• Fluent English and Danish written and spoken

 

We Offer

You will be working with next-generation satellite communication systems and as the right candidate you will get the possibility to highly influence the architecture and design of the new systems.

Starting your career at Cobham SATCOM means that you will be surrounded by peers who are experts in their field, where you can learn from the best and gain relevant skills to adapt to this continuously changing world. Being part of Cobham SATCOM opens opportunities for you to gain both professional and personal development in a performance-oriented environment, where social interactions are highly valued. You will become a part of a diverse organization on a transformational journey, where no two days look the same, working in a culturally diverse organization where both performance and fun are key elements. You will become part of a company where you will work together with talented, helpful and fun colleagues, who value teamwork and integrity.
 

Interested?

Please apply soonest possible by clicking the “Apply” button and thereby uploading your CV and application. For any additional information, please contact Hans Vexø from Landau Headhunting by phone: +45 5357 1200.

Landau Headhunting will carry out the recruitment process. Therefore, all inquiries should be directed to Landau Headhunting. We will call in relevant candidates for interviews on an ongoing basis, and we reserve the right to call in candidates prior to the application deadline.



We are looking forward to hearing from you!

For more information about Cobham SATCOM, please have a look at: www.cobhamsatcom.com

Please be advised that successful candidates must be willing to present a criminal record check and go through the mandatory security clearance prior to commencing employment with Cobham SATCOM.

Cobham SATCOM is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.